Shipping Policies

Domestic Shipment

We offer free shipping for domestic shipment for all orders from our online shop.

Pos Laju or GDex are our primary domestic carrier

International Shipment

Buyer is responsible for tariffs or import duties. We will not accept back or refund packages on the grounds that you were not aware of these fees. Any taxes that go unpaid will automatically be charged to your account.

Free shipping within South East Asia (SEA) for all purchase above RM500/USD120 under a single order.

For international shipment, our primary shipping services are UPS Express Saver.

Expedite Shipment

Upon request, shipping can be expedited using UPS Expedite / Express services. Orders must be received by 10 am Malaysia time. Customers are responsible for the expedite charges.

In-stock products is usually processed and shipped within 1-2 business days.

Backorders

If the products you have selected is currently not in stock, we will give you an expected shipping time at checkout or by a follow-up email.

Email us if you have further questions.

Remarks: We do not ship on holidays and weekends.

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Questions? Call +604-502 1894 Mon-Fri 8:30am to 5:30pm

Setup, Configuration and Technical Support of our Products are FREE.

We help to check your faulty Instruments too, fill in the form here

Free phone and email tech support continues as long as you own the product. Click here for contact information.

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Questions? Call +604-502 1894 Mon-Fri 8:30am to 5:30pm or Email [email protected]

FREE Domestic AND SEA Shipping!

Most orders RM500/USD120 or more ship SEA for FREE!

  • Delivery within the Southeast Asia only.
  • Hazardous items excluded.
  • Extremely heavy or bulky items excluded.
  • Distributors, Resellers and OEMs excluded.
  • Contact us for shipping charge for orders < RM500/USD120
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