Return Policy

Return Policy

Celectric offer return of merchandise, subject to terms and conditions below:

  • Return must be done within 14 days of receipt of the item.
  • Restocking fees will be handled at the discretion of Celectric.
  • All returned items must be in new condition, in their original unaltered box.
  • Manuals, blank warranty cards, accessories and packing material etc must be returned in original condition.
  • Special order items will be handled on case by case basis.
  • Claims for missing or damaged parts must be done within 24 hours of receipt of items.
  • Shipping and other fees are not refundable.
  • Returned orders must be sent back to our warehouse at customer’s own cost.
  • All returns will be inspected on receipt to ensure product has not been damaged and is still functioning correctly. In the event we find a fault, we reserve the right to recover our fees and expenses from you.
  • Please allow 7 days for us to inspect the returned item.
  • Once we inspect your item, we will credit your account. Please allow 7 days for refund processing.

Email us if you have further questions.

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Questions? Call +604-502 1894 Mon-Fri 8:30am to 5:30pm

Setup, Configuration and Technical Support of our Products are FREE.

We help to check your faulty Instruments too, fill in the form here

Free phone and email tech support continues as long as you own the product. Click here for contact information.

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Questions? Call +604-502 1894 Mon-Fri 8:30am to 5:30pm or Email [email protected]

FREE Domestic AND SEA Shipping!

Most orders RM500/USD120 or more ship SEA for FREE!

  • Delivery within the Southeast Asia only.
  • Hazardous items excluded.
  • Extremely heavy or bulky items excluded.
  • Distributors, Resellers and OEMs excluded.
  • Contact us for shipping charge for orders < RM500/USD120
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